# The best public administration goes unnoticed by citizens and businesses.

eMunicipality is a software-as-a-service platform that simplifies the delivery of city services online and makes them conveniently accessible for all constituents. The solution provides a fast, easy and affordable way to improve everyday interactions between citizens and public administrations.

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Respond quickly and accurately to citizen requests or inquiries. Anytime. Anywhere.

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### DESIGN

Build all types of online and interactive entry forms with our intuitive drag-and-drop Form Builder. Design forms to your requirements and include any type of fields, complex logic and localisation without any coding.

- Form builder
- Wizard builder
- Document builder
- Workflow designer
- Email designer

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### COLLECT

Collect citizens requests and forms with ease whether you are using a citizen portal, a mobile app or natively integrating eMunicipality in your existing Content Management System (CMS).

- Citizen portal
- Mobile app
- CMS integration
- Smart embedding
- Chatbot

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### PROCESS

Process citizen requests faster and error-free for a satisfied community and happy citizens. The automated workflow and integrated service level management let employees focus on real added-value tasks instead of outdated paperwork.

- Service catalog
- Case management
- Workflow automation
- Multi-channel communication
- AI – Artificial Intelligence

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### ANALYSE

Get real-time insight into your organisation performance and build comprehensive dashboards to analyse key performance metrics, improve your processes and better distribute your resources.

- Key performance indicators
- Reports
- Dashboards
- Data export
- Business intelligence

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# HOW CAN EMUNICIPALITY HELP YOUR ORGANISATION?

### CITIZEN RELATION MANAGEMENT

Respond quickly and accurately to citizen requests or inquiries. Anytime. Anywhere.

### DIGITAL CONTENT MANAGEMENT

Streamline your public communication on all channels from a single integrated interface.

### FINANCE AND ADMINISTRATION

Transform your finance and administration from budget planning to financial transparency.

### CIVIC PARTICIPATION

Reimagine citizen engagement by including them in the decision process of their community.

### PUBLIC SCHOOLS AND LIBRARIES MANAGEMENT

Bring your schools and libraries online for an improved educational experience and engaged parents.

### PUBLIC UTILITY PROJECTS MANAGEMENT

Manage and coordinate right of way activities from a single interface for a better inter-services communication and faster resolutions.